Refund policy

Return and Refund Policy

www.peapod.store is owned and operated by Bob Ross, Inc. This policy applies to all orders placed through this store.

All Sales Are Final

We do not accept returns or issue refunds for change of mind, incorrect size selection, or buyer's remorse. Please review product descriptions, size guides, and images carefully before ordering. If you have questions about a product before purchasing, contact us at support@peapod.store or 1-800-262-7677 and we will help you choose correctly.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or is not the item you ordered, we will replace it at no cost to you.

  1. Contact us at support@peapod.store or 1-800-262-7677 within 7 days of delivery. Include your order number and a photograph of the item.
  2. We will issue you a Return Authorization (RA) number and prepaid return instructions. Merchandise sent back without an RA number cannot be accepted.
  3. Once we receive the returned item, we will ship a replacement within 3 business days. If a replacement is unavailable, we will issue a full refund to your original payment method within 10 business days.
  4. Products must be new and unused.

Order Cancellations

Orders may be cancelled for a full refund at any time before they ship. Contact us as soon as possible at support@peapod.store. Once an order has shipped it cannot be cancelled.

Non-Delivery

If tracking shows your order as delivered but you have not received it, contact us within 14 days of the delivery date and we will open a carrier investigation on your behalf.

Questions

Bob Ross, Inc.
4003 Westfax Drive, Chantilly, VA 20151
support@peapod.store · 1-800-262-7677